Privacy Policy of MeterSnap
Effective Date : September 01, 2024
1. Information We Collect
1.1. Personal Information
When you register for the App, we collect personal information such as your name, email address, phone number, and any other information you provide. This may also include the physical location of the meter and other identifiers linked to your account.
1.2. Meter Readings
As part of the core functionality of the App, we collect images of your energy meter, meter readings, and usage data. This data is shared with your energy distribution company for billing and monitoring purposes.
1.3. Location Data
We collect your device’s geolocation when you submit meter readings through the App. This allows us to verify the location of the meter and ensure accurate submissions.
1.4. Usage Information
We collect information about your interactions with the App, including logs, device information, IP addresses, and usage statistics, to enhance performance and user experience.
1.5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect usage data and improve the functionality of the App. These technologies help us recognize you and your preferences on subsequent visits to the App.
2. How We Use Your Information
2.1. Providing Services
We use your personal information to operate and provide the features of the App, including submitting meter readings to your energy distribution company and verifying meter locations.
2.2. Improving Services
We analyze usage data to improve the performance and functionality of the App and to troubleshoot issues that may arise.
2.3. Notifications
With your consent, we use your information to send you notifications and reminders to submit meter readings or to inform you of changes in the App.
2.4. Sharing Information with Third Parties
We share your meter reading data and geolocation information with the energy distribution company that serves your meter for billing and energy management purposes.
3. Data Security
We take appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure. This includes encryption of sensitive data and regular security assessments. However, we cannot guarantee absolute security, and you acknowledge that your use of the App is at your own risk.
4. Data Retention
We will retain your personal information and usage data for as long as necessary to provide the services through the App or as required by law. If you terminate your account, we may retain limited information for legal or regulatory purposes.
5. User Rights
You have the following rights regarding your personal data:
Access :
You can request access to the personal data we hold about you.
Rectification :
You can request corrections to any inaccurate or incomplete data.
Deletion :
You can request the deletion of your personal data, subject to applicable legal retention requirements.
Objection :
You can object to certain processing activities, such as receiving notifications.
Data Portability :
You can request a copy of your data in a structured format.
To exercise any of these rights, please contact us through the App interface.
6. Location Services
By using the App, you consent to our collection of your geolocation data. If you do not want us to collect this data, you may disable location services in your device settings. However, this may affect the functionality of the App.
7. Children’s Privacy
The App is not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on the App, and continued use of the App constitutes acceptance of the updated policy.
9. Governing Law
This Privacy Policy is governed by the laws of the Republic of Panama. Any disputes arising from the use of the App will be resolved in the courts of the Republic of Panama.By using MeterSnap, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein.